Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 16754
VM0016754Goldmember16754@example.test · +601110016754 · Preferred outlet: OPLUMO Outlet 10
LunchNew Joiner
Consent Status
Opted Out
Points Balance
2,631
Current loyalty balance
Lifetime Spend
RM 3,289
Across 35 visits
Total Visits
35
Since 2024-08-19
Average Order Value
RM 79
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
169d
2026-04-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,631 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 10
Outlet purchase
2026-04-11 · Member activity · RM 59.25
App session
2026-03-30 · OPLUMO Outlet 10
Points credited
2026-03-18 · Member activity · RM 67.15
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 10
Outlet purchase
2026-02-22 · Member activity · RM 75.05
Points credited
2026-02-10 · OPLUMO Outlet 10
Outlet purchase
2026-01-29 · Member activity · RM 82.95