Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16735
VM0016735Membermember16735@example.test · +601110016735 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
170
Current loyalty balance
Lifetime Spend
RM 214
Across 4 visits
Total Visits
4
Since 2026-06-09
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
170 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 8
Outlet purchase
2026-07-21 · Member activity · RM 35.25
App session
2026-07-09 · OPLUMO Outlet 8
Points credited
2026-06-27 · Member activity · RM 39.95
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 8
Outlet purchase
2026-06-03 · Member activity · RM 44.65
Points credited
2026-05-22 · OPLUMO Outlet 8
Outlet purchase
2026-05-10 · Member activity · RM 49.35