Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 16720
VM0016720Goldmember16720@example.test · +601110016720 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,504
Current loyalty balance
Lifetime Spend
RM 3,130
Across 27 visits
Total Visits
27
Since 2025-05-20
Average Order Value
RM 107
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
39d
2026-08-31
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,504 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-31 · OPLUMO Outlet 10
Outlet purchase
2026-08-19 · Member activity · RM 80.25
App session
2026-08-07 · OPLUMO Outlet 10
Points credited
2026-07-26 · Member activity · RM 90.95
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 10
Outlet purchase
2026-07-02 · Member activity · RM 101.65
Points credited
2026-06-20 · OPLUMO Outlet 10
Outlet purchase
2026-06-08 · Member activity · RM 112.35