Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16705
VM0016705Membermember16705@example.test · +601110016705 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
260
Current loyalty balance
Lifetime Spend
RM 325
Across 13 visits
Total Visits
13
Since 2025-10-09
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
260 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 12
Outlet purchase
2026-05-01 · Member activity · RM 24.75
App session
2026-04-19 · OPLUMO Outlet 12
Points credited
2026-04-07 · Member activity · RM 28.05
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 12
Outlet purchase
2026-03-14 · Member activity · RM 31.35
Points credited
2026-03-02 · OPLUMO Outlet 12
Outlet purchase
2026-02-18 · Member activity · RM 34.65