Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 16704
VM0016704Silvermember16704@example.test · +601110016704 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
1,776
Current loyalty balance
Lifetime Spend
RM 2,221
Across 19 visits
Total Visits
19
Since 2025-08-30
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
81d
2026-07-20
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,776 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 11
Outlet purchase
2026-07-08 · Member activity · RM 111.75
App session
2026-06-26 · OPLUMO Outlet 11
Points credited
2026-06-14 · Member activity · RM 126.65
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 11
Outlet purchase
2026-05-21 · Member activity · RM 141.55
Points credited
2026-05-09 · OPLUMO Outlet 11
Outlet purchase
2026-04-27 · Member activity · RM 156.45