Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16687
VM0016687Silvermember16687@example.test · +601110016687 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,735
Current loyalty balance
Lifetime Spend
RM 2,169
Across 20 visits
Total Visits
20
Since 2025-07-17
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
107d
2026-06-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,735 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 11
Outlet purchase
2026-06-12 · Member activity · RM 75.00
App session
2026-05-31 · OPLUMO Outlet 11
Points credited
2026-05-19 · Member activity · RM 85.00
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 11
Outlet purchase
2026-04-25 · Member activity · RM 95.00
Points credited
2026-04-13 · OPLUMO Outlet 11
Outlet purchase
2026-04-01 · Member activity · RM 105.00