Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16675
VM0016675Goldmember16675@example.test · +601110016675 · Preferred outlet: OPLUMO Outlet 16
WeekendApp User
Consent Status
Opted In
Points Balance
3,552
Current loyalty balance
Lifetime Spend
RM 4,440
Across 36 visits
Total Visits
36
Since 2024-10-16
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
93d
2026-07-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,552 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 16
Outlet purchase
2026-06-26 · Member activity · RM 93.75
App session
2026-06-14 · OPLUMO Outlet 16
Points credited
2026-06-02 · Member activity · RM 106.25
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 16
Outlet purchase
2026-05-09 · Member activity · RM 118.75
Points credited
2026-04-27 · OPLUMO Outlet 16
Outlet purchase
2026-04-15 · Member activity · RM 131.25