Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16663
VM0016663Goldmember16663@example.test · +601110016663 · Preferred outlet: OPLUMO Outlet 4
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,972
Current loyalty balance
Lifetime Spend
RM 4,966
Across 29 visits
Total Visits
29
Since 2025-04-09
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
44d
2026-08-26
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,972 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-26 · OPLUMO Outlet 4
Outlet purchase
2026-08-14 · Member activity · RM 106.50
App session
2026-08-02 · OPLUMO Outlet 4
Points credited
2026-07-21 · Member activity · RM 120.70
Win-back campaign delivered
2026-07-09 · OPLUMO Outlet 4
Outlet purchase
2026-06-27 · Member activity · RM 134.90
Points credited
2026-06-15 · OPLUMO Outlet 4
Outlet purchase
2026-06-03 · Member activity · RM 149.10