Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 16646
VM0016646Membermember16646@example.test · +601110016646 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted Out
Points Balance
811
Current loyalty balance
Lifetime Spend
RM 1,014
Across 10 visits
Total Visits
10
Since 2026-02-12
Average Order Value
RM 122
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
811 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 4
Outlet purchase
2026-07-12 · Member activity · RM 91.50
App session
2026-06-30 · OPLUMO Outlet 4
Points credited
2026-06-18 · Member activity · RM 103.70
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 4
Outlet purchase
2026-05-25 · Member activity · RM 115.90
Points credited
2026-05-13 · OPLUMO Outlet 4
Outlet purchase
2026-05-01 · Member activity · RM 128.10