Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 01663
VM0001663Membermember1663@example.test · +601110001663 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted In
Points Balance
188
Current loyalty balance
Lifetime Spend
RM 235
Across 3 visits
Total Visits
3
Since 2026-04-14
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
142d
2026-05-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
188 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 15
Outlet purchase
2026-05-08 · Member activity · RM 56.25
App session
2026-04-26 · OPLUMO Outlet 15
Points credited
2026-04-14 · Member activity · RM 63.75
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 15
Outlet purchase
2026-03-21 · Member activity · RM 71.25
Points credited
2026-03-09 · OPLUMO Outlet 15
Outlet purchase
2026-02-25 · Member activity · RM 78.75