Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 16613
VM0016613Platinummember16613@example.test · +601110016613 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
6,450
Current loyalty balance
Lifetime Spend
RM 8,063
Across 42 visits
Total Visits
42
Since 2024-08-25
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
37d
2026-09-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Platinum tier
Membership & rewards
Platinum member
6,450 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-02 · OPLUMO Outlet 5
Outlet purchase
2026-08-21 · Member activity · RM 116.25
App session
2026-08-09 · OPLUMO Outlet 5
Points credited
2026-07-28 · Member activity · RM 131.75
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 5
Outlet purchase
2026-07-04 · Member activity · RM 147.25
Points credited
2026-06-22 · OPLUMO Outlet 5
Outlet purchase
2026-06-10 · Member activity · RM 162.75