Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16609
VM0016609Membermember16609@example.test · +601110016609 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
919
Current loyalty balance
Lifetime Spend
RM 1,150
Across 27 visits
Total Visits
27
Since 2025-04-02
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
919 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 1
Outlet purchase
2026-07-02 · Member activity · RM 27.75
App session
2026-06-20 · OPLUMO Outlet 1
Points credited
2026-06-08 · Member activity · RM 31.45
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 1
Outlet purchase
2026-05-15 · Member activity · RM 35.15
Points credited
2026-05-03 · OPLUMO Outlet 1
Outlet purchase
2026-04-21 · Member activity · RM 38.85