Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16604
VM0016604Silvermember16604@example.test · +601110016604 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,441
Current loyalty balance
Lifetime Spend
RM 1,802
Across 39 visits
Total Visits
39
Since 2024-08-02
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
114d
2026-06-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,441 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 13
Outlet purchase
2026-06-05 · Member activity · RM 37.50
App session
2026-05-24 · OPLUMO Outlet 13
Points credited
2026-05-12 · Member activity · RM 42.50
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 13
Outlet purchase
2026-04-18 · Member activity · RM 47.50
Points credited
2026-04-06 · OPLUMO Outlet 13
Outlet purchase
2026-03-25 · Member activity · RM 52.50