Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16603
VM0016603Silvermember16603@example.test · +601110016603 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
1,330
Current loyalty balance
Lifetime Spend
RM 1,663
Across 10 visits
Total Visits
10
Since 2025-12-15
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
136d
2026-05-26
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,330 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 12
Outlet purchase
2026-05-14 · Member activity · RM 114.75
App session
2026-05-02 · OPLUMO Outlet 12
Points credited
2026-04-20 · Member activity · RM 130.05
Win-back campaign delivered
2026-04-08 · OPLUMO Outlet 12
Outlet purchase
2026-03-27 · Member activity · RM 145.35
Points credited
2026-03-15 · OPLUMO Outlet 12
Outlet purchase
2026-03-03 · Member activity · RM 160.65