Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16567
VM0016567Goldmember16567@example.test · +601110016567 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,067
Current loyalty balance
Lifetime Spend
RM 3,834
Across 34 visits
Total Visits
34
Since 2024-10-26
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
119d
2026-06-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,067 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 10
Outlet purchase
2026-05-31 · Member activity · RM 103.50
App session
2026-05-19 · OPLUMO Outlet 10
Points credited
2026-05-07 · Member activity · RM 117.30
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 10
Outlet purchase
2026-04-13 · Member activity · RM 131.10
Points credited
2026-04-01 · OPLUMO Outlet 10
Outlet purchase
2026-03-20 · Member activity · RM 144.90