Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 16560
VM0016560Goldmember16560@example.test · +601110016560 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
3,636
Current loyalty balance
Lifetime Spend
RM 4,545
Across 29 visits
Total Visits
29
Since 2025-02-25
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,636 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 3
Outlet purchase
2026-07-02 · Member activity · RM 109.50
App session
2026-06-20 · OPLUMO Outlet 3
Points credited
2026-06-08 · Member activity · RM 124.10
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 3
Outlet purchase
2026-05-15 · Member activity · RM 138.70
Points credited
2026-05-03 · OPLUMO Outlet 3
Outlet purchase
2026-04-21 · Member activity · RM 153.30