Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 16516
VM0016516Goldmember16516@example.test · +601110016516 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,211
Current loyalty balance
Lifetime Spend
RM 4,015
Across 45 visits
Total Visits
45
Since 2024-06-18
Average Order Value
RM 80
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,211 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 10
Outlet purchase
2026-08-07 · Member activity · RM 60.00
App session
2026-07-26 · OPLUMO Outlet 10
Points credited
2026-07-14 · Member activity · RM 68.00
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 10
Outlet purchase
2026-06-20 · Member activity · RM 76.00
Points credited
2026-06-08 · OPLUMO Outlet 10
Outlet purchase
2026-05-27 · Member activity · RM 84.00