Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16483
VM0016483Silvermember16483@example.test · +601110016483 · Preferred outlet: OPLUMO Outlet 11
WeekendApp User
Consent Status
Opted In
Points Balance
1,348
Current loyalty balance
Lifetime Spend
RM 1,686
Across 44 visits
Total Visits
44
Since 2024-03-03
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
176d
2026-04-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,348 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 11
Outlet purchase
2026-04-04 · Member activity · RM 26.25
App session
2026-03-23 · OPLUMO Outlet 11
Points credited
2026-03-11 · Member activity · RM 29.75
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 11
Outlet purchase
2026-02-15 · Member activity · RM 33.25
Points credited
2026-02-03 · OPLUMO Outlet 11
Outlet purchase
2026-01-22 · Member activity · RM 36.75