Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01648
VM0001648Goldmember1648@example.test · +601110001648 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
3,174
Current loyalty balance
Lifetime Spend
RM 3,968
Across 39 visits
Total Visits
39
Since 2024-10-10
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,174 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 17
Outlet purchase
2026-08-13 · Member activity · RM 67.50
App session
2026-08-01 · OPLUMO Outlet 17
Points credited
2026-07-20 · Member activity · RM 76.50
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 17
Outlet purchase
2026-06-26 · Member activity · RM 85.50
Points credited
2026-06-14 · OPLUMO Outlet 17
Outlet purchase
2026-06-02 · Member activity · RM 94.50