Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16465
VM0016465Goldmember16465@example.test · +601110016465 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
2,767
Current loyalty balance
Lifetime Spend
RM 3,460
Across 35 visits
Total Visits
35
Since 2024-08-11
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
177d
2026-04-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,767 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 10
Outlet purchase
2026-04-03 · Member activity · RM 84.00
App session
2026-03-22 · OPLUMO Outlet 10
Points credited
2026-03-10 · Member activity · RM 95.20
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 10
Outlet purchase
2026-02-14 · Member activity · RM 106.40
Points credited
2026-02-02 · OPLUMO Outlet 10
Outlet purchase
2026-01-21 · Member activity · RM 117.60