Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 16464
VM0016464Goldmember16464@example.test · +601110016464 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
3,107
Current loyalty balance
Lifetime Spend
RM 3,885
Across 29 visits
Total Visits
29
Since 2025-03-10
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,107 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 9
Outlet purchase
2026-07-15 · Member activity · RM 101.25
App session
2026-07-03 · OPLUMO Outlet 9
Points credited
2026-06-21 · Member activity · RM 114.75
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 9
Outlet purchase
2026-05-28 · Member activity · RM 128.25
Points credited
2026-05-16 · OPLUMO Outlet 9
Outlet purchase
2026-05-04 · Member activity · RM 141.75