Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16453
VM0016453Membermember16453@example.test · +601110016453 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
547
Current loyalty balance
Lifetime Spend
RM 684
Across 5 visits
Total Visits
5
Since 2026-05-03
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
547 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 15
Outlet purchase
2026-07-02 · Member activity · RM 93.00
App session
2026-06-20 · OPLUMO Outlet 15
Points credited
2026-06-08 · Member activity · RM 105.40
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 15
Outlet purchase
2026-05-15 · Member activity · RM 117.80
Points credited
2026-05-03 · OPLUMO Outlet 15
Outlet purchase
2026-04-21 · Member activity · RM 130.20