Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16447
VM0016447Silvermember16447@example.test · +601110016447 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,368
Current loyalty balance
Lifetime Spend
RM 2,961
Across 16 visits
Total Visits
16
Since 2025-10-07
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
97d
2026-07-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,368 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 9
Outlet purchase
2026-06-22 · Member activity · RM 130.50
App session
2026-06-10 · OPLUMO Outlet 9
Points credited
2026-05-29 · Member activity · RM 147.90
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 9
Outlet purchase
2026-05-05 · Member activity · RM 165.30
Points credited
2026-04-23 · OPLUMO Outlet 9
Outlet purchase
2026-04-11 · Member activity · RM 182.70