Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16400
VM0016400Goldmember16400@example.test · +601110016400 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
4,304
Current loyalty balance
Lifetime Spend
RM 5,381
Across 37 visits
Total Visits
37
Since 2024-11-29
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
31d
2026-09-08
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,304 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-08 · OPLUMO Outlet 13
Outlet purchase
2026-08-27 · Member activity · RM 106.50
App session
2026-08-15 · OPLUMO Outlet 13
Points credited
2026-08-03 · Member activity · RM 120.70
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 13
Outlet purchase
2026-07-10 · Member activity · RM 134.90
Points credited
2026-06-28 · OPLUMO Outlet 13
Outlet purchase
2026-06-16 · Member activity · RM 149.10