Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00164
VM0000164Membermember164@example.test · +601110000164 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
920
Current loyalty balance
Lifetime Spend
RM 1,150
Across 23 visits
Total Visits
23
Since 2025-07-21
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
49d
2026-08-21
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
920 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 12
Outlet purchase
2026-08-09 · Member activity · RM 33.00
App session
2026-07-28 · OPLUMO Outlet 12
Points credited
2026-07-16 · Member activity · RM 37.40
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 12
Outlet purchase
2026-06-22 · Member activity · RM 41.80
Points credited
2026-06-10 · OPLUMO Outlet 12
Outlet purchase
2026-05-29 · Member activity · RM 46.20