Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 16385
VM0016385Goldmember16385@example.test · +601110016385 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
2,536
Current loyalty balance
Lifetime Spend
RM 3,170
Across 30 visits
Total Visits
30
Since 2024-12-22
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
134d
2026-05-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,536 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 15
Outlet purchase
2026-05-16 · Member activity · RM 75.75
App session
2026-05-04 · OPLUMO Outlet 15
Points credited
2026-04-22 · Member activity · RM 85.85
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 15
Outlet purchase
2026-03-29 · Member activity · RM 95.95
Points credited
2026-03-17 · OPLUMO Outlet 15
Outlet purchase
2026-03-05 · Member activity · RM 106.05