Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16381
VM0016381Goldmember16381@example.test · +601110016381 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,211
Current loyalty balance
Lifetime Spend
RM 4,015
Across 28 visits
Total Visits
28
Since 2025-05-30
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
11d
2026-09-28
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,211 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-28 · OPLUMO Outlet 11
Outlet purchase
2026-09-16 · Member activity · RM 132.00
App session
2026-09-04 · OPLUMO Outlet 11
Points credited
2026-08-23 · Member activity · RM 149.60
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 11
Outlet purchase
2026-07-30 · Member activity · RM 167.20
Points credited
2026-07-18 · OPLUMO Outlet 11
Outlet purchase
2026-07-06 · Member activity · RM 184.80