Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 16372
VM0016372Silvermember16372@example.test · +601110016372 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,683
Current loyalty balance
Lifetime Spend
RM 2,104
Across 23 visits
Total Visits
23
Since 2025-05-13
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
118d
2026-06-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,683 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 2
Outlet purchase
2026-06-01 · Member activity · RM 60.75
App session
2026-05-20 · OPLUMO Outlet 2
Points credited
2026-05-08 · Member activity · RM 68.85
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 2
Outlet purchase
2026-04-14 · Member activity · RM 76.95
Points credited
2026-04-02 · OPLUMO Outlet 2
Outlet purchase
2026-03-21 · Member activity · RM 85.05