Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16291
VM0016291Silvermember16291@example.test · +601110016291 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
1,003
Current loyalty balance
Lifetime Spend
RM 1,254
Across 30 visits
Total Visits
30
Since 2024-12-17
Average Order Value
RM 41
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
139d
2026-05-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,003 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 6
Outlet purchase
2026-05-11 · Member activity · RM 30.75
App session
2026-04-29 · OPLUMO Outlet 6
Points credited
2026-04-17 · Member activity · RM 34.85
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 6
Outlet purchase
2026-03-24 · Member activity · RM 38.95
Points credited
2026-03-12 · OPLUMO Outlet 6
Outlet purchase
2026-02-28 · Member activity · RM 43.05