Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 16289
VM0016289Goldmember16289@example.test · +601110016289 · Preferred outlet: OPLUMO Outlet 4
FamilyDelivery
Consent Status
Opted In
Points Balance
3,589
Current loyalty balance
Lifetime Spend
RM 4,487
Across 44 visits
Total Visits
44
Since 2024-06-01
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
86d
2026-07-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,589 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 4
Outlet purchase
2026-07-03 · Member activity · RM 101.25
App session
2026-06-21 · OPLUMO Outlet 4
Points credited
2026-06-09 · Member activity · RM 114.75
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 4
Outlet purchase
2026-05-16 · Member activity · RM 128.25
Points credited
2026-05-04 · OPLUMO Outlet 4
Outlet purchase
2026-04-22 · Member activity · RM 141.75