Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16244
VM0016244Silvermember16244@example.test · +601110016244 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,061
Current loyalty balance
Lifetime Spend
RM 2,577
Across 21 visits
Total Visits
21
Since 2025-04-29
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
168d
2026-04-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,061 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 10
Outlet purchase
2026-04-12 · Member activity · RM 113.25
App session
2026-03-31 · OPLUMO Outlet 10
Points credited
2026-03-19 · Member activity · RM 128.35
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 10
Outlet purchase
2026-02-23 · Member activity · RM 143.45
Points credited
2026-02-11 · OPLUMO Outlet 10
Outlet purchase
2026-01-30 · Member activity · RM 158.55