Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M1
Michelle 16235
VM0016235Membermember16235@example.test · +601110016235 · Preferred outlet: OPLUMO Outlet 1
WeekendApp User
Consent Status
Opted In
Points Balance
169
Current loyalty balance
Lifetime Spend
RM 212
Across 1 visits
Total Visits
1
Since 2026-05-02
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
142d
2026-05-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
169 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 1
Outlet purchase
2026-05-08 · Member activity · RM 130.50
App session
2026-04-26 · OPLUMO Outlet 1
Points credited
2026-04-14 · Member activity · RM 147.90
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 1
Outlet purchase
2026-03-21 · Member activity · RM 165.30
Points credited
2026-03-09 · OPLUMO Outlet 1
Outlet purchase
2026-02-25 · Member activity · RM 182.70