Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16195
VM0016195Membermember16195@example.test · +601110016195 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
320
Current loyalty balance
Lifetime Spend
RM 401
Across 11 visits
Total Visits
11
Since 2025-12-04
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
129d
2026-06-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
320 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 12
Outlet purchase
2026-05-21 · Member activity · RM 35.25
App session
2026-05-09 · OPLUMO Outlet 12
Points credited
2026-04-27 · Member activity · RM 39.95
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 12
Outlet purchase
2026-04-03 · Member activity · RM 44.65
Points credited
2026-03-22 · OPLUMO Outlet 12
Outlet purchase
2026-03-10 · Member activity · RM 49.35