Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16135
VM0016135Silvermember16135@example.test · +601110016135 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,019
Current loyalty balance
Lifetime Spend
RM 1,274
Across 44 visits
Total Visits
44
Since 2024-08-11
Average Order Value
RM 36
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
15d
2026-09-24
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,019 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-24 · OPLUMO Outlet 3
Outlet purchase
2026-09-12 · Member activity · RM 27.00
App session
2026-08-31 · OPLUMO Outlet 3
Points credited
2026-08-19 · Member activity · RM 30.60
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 3
Outlet purchase
2026-07-26 · Member activity · RM 34.20
Points credited
2026-07-14 · OPLUMO Outlet 3
Outlet purchase
2026-07-02 · Member activity · RM 37.80