Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16124
VM0016124Goldmember16124@example.test · +601110016124 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,280
Current loyalty balance
Lifetime Spend
RM 4,101
Across 30 visits
Total Visits
30
Since 2025-04-16
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
19d
2026-09-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,280 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-20 · OPLUMO Outlet 9
Outlet purchase
2026-09-08 · Member activity · RM 130.50
App session
2026-08-27 · OPLUMO Outlet 9
Points credited
2026-08-15 · Member activity · RM 147.90
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 9
Outlet purchase
2026-07-22 · Member activity · RM 165.30
Points credited
2026-07-10 · OPLUMO Outlet 9
Outlet purchase
2026-06-28 · Member activity · RM 182.70