Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16112
VM0016112Membermember16112@example.test · +601110016112 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted In
Points Balance
581
Current loyalty balance
Lifetime Spend
RM 727
Across 8 visits
Total Visits
8
Since 2025-12-24
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
581 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 14
Outlet purchase
2026-04-17 · Member activity · RM 66.00
App session
2026-04-05 · OPLUMO Outlet 14
Points credited
2026-03-24 · Member activity · RM 74.80
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 14
Outlet purchase
2026-02-28 · Member activity · RM 83.60
Points credited
2026-02-16 · OPLUMO Outlet 14
Outlet purchase
2026-02-04 · Member activity · RM 92.40