Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00161
VM0000161Goldmember161@example.test · +601110000161 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,525
Current loyalty balance
Lifetime Spend
RM 3,157
Across 35 visits
Total Visits
35
Since 2024-10-22
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
105d
2026-06-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,525 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 9
Outlet purchase
2026-06-14 · Member activity · RM 84.00
App session
2026-06-02 · OPLUMO Outlet 9
Points credited
2026-05-21 · Member activity · RM 95.20
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 9
Outlet purchase
2026-04-27 · Member activity · RM 106.40
Points credited
2026-04-15 · OPLUMO Outlet 9
Outlet purchase
2026-04-03 · Member activity · RM 117.60