Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 16090
VM0016090Goldmember16090@example.test · +601110016090 · Preferred outlet: OPLUMO Outlet 9
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,681
Current loyalty balance
Lifetime Spend
RM 3,351
Across 27 visits
Total Visits
27
Since 2025-04-16
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,681 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 9
Outlet purchase
2026-07-16 · Member activity · RM 111.00
App session
2026-07-04 · OPLUMO Outlet 9
Points credited
2026-06-22 · Member activity · RM 125.80
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 9
Outlet purchase
2026-05-29 · Member activity · RM 140.60
Points credited
2026-05-17 · OPLUMO Outlet 9
Outlet purchase
2026-05-05 · Member activity · RM 155.40