Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16052
VM0016052Silvermember16052@example.test · +601110016052 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,279
Current loyalty balance
Lifetime Spend
RM 2,849
Across 18 visits
Total Visits
18
Since 2025-10-24
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
44d
2026-08-26
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,279 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-26 · OPLUMO Outlet 5
Outlet purchase
2026-08-14 · Member activity · RM 127.50
App session
2026-08-02 · OPLUMO Outlet 5
Points credited
2026-07-21 · Member activity · RM 144.50
Win-back campaign delivered
2026-07-09 · OPLUMO Outlet 5
Outlet purchase
2026-06-27 · Member activity · RM 161.50
Points credited
2026-06-15 · OPLUMO Outlet 5
Outlet purchase
2026-06-03 · Member activity · RM 178.50