Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 16010
VM0016010Membermember16010@example.test · +601110016010 · Preferred outlet: OPLUMO Outlet 14
LunchNew Joiner
Consent Status
Opted In
Points Balance
868
Current loyalty balance
Lifetime Spend
RM 1,085
Across 18 visits
Total Visits
18
Since 2025-11-13
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
24d
2026-09-15
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
868 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-15 · OPLUMO Outlet 14
Outlet purchase
2026-09-03 · Member activity · RM 45.75
App session
2026-08-22 · OPLUMO Outlet 14
Points credited
2026-08-10 · Member activity · RM 51.85
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 14
Outlet purchase
2026-07-17 · Member activity · RM 57.95
Points credited
2026-07-05 · OPLUMO Outlet 14
Outlet purchase
2026-06-23 · Member activity · RM 64.05