Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16009
VM0016009Silvermember16009@example.test · +601110016009 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,346
Current loyalty balance
Lifetime Spend
RM 2,934
Across 25 visits
Total Visits
25
Since 2025-03-31
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
125d
2026-06-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,346 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 13
Outlet purchase
2026-05-25 · Member activity · RM 81.00
App session
2026-05-13 · OPLUMO Outlet 13
Points credited
2026-05-01 · Member activity · RM 91.80
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 13
Outlet purchase
2026-04-07 · Member activity · RM 102.60
Points credited
2026-03-26 · OPLUMO Outlet 13
Outlet purchase
2026-03-14 · Member activity · RM 113.40