Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 16000
VM0016000Silvermember16000@example.test · +601110016000 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,368
Current loyalty balance
Lifetime Spend
RM 1,711
Across 15 visits
Total Visits
15
Since 2026-01-21
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
9d
2026-09-30
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,368 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-30 · OPLUMO Outlet 4
Outlet purchase
2026-09-18 · Member activity · RM 84.75
App session
2026-09-06 · OPLUMO Outlet 4
Points credited
2026-08-25 · Member activity · RM 96.05
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 4
Outlet purchase
2026-08-01 · Member activity · RM 107.35
Points credited
2026-07-20 · OPLUMO Outlet 4
Outlet purchase
2026-07-08 · Member activity · RM 118.65