Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15989
VM0015989Goldmember15989@example.test · +601110015989 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,446
Current loyalty balance
Lifetime Spend
RM 3,058
Across 40 visits
Total Visits
40
Since 2024-08-05
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
93d
2026-07-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,446 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 10
Outlet purchase
2026-06-26 · Member activity · RM 55.50
App session
2026-06-14 · OPLUMO Outlet 10
Points credited
2026-06-02 · Member activity · RM 62.90
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 10
Outlet purchase
2026-05-09 · Member activity · RM 70.30
Points credited
2026-04-27 · OPLUMO Outlet 10
Outlet purchase
2026-04-15 · Member activity · RM 77.70