Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 15943
VM0015943Silvermember15943@example.test · +601110015943 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,735
Current loyalty balance
Lifetime Spend
RM 2,170
Across 18 visits
Total Visits
18
Since 2025-07-13
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
147d
2026-05-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,735 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 15
Outlet purchase
2026-05-03 · Member activity · RM 110.25
App session
2026-04-21 · OPLUMO Outlet 15
Points credited
2026-04-09 · Member activity · RM 124.95
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 15
Outlet purchase
2026-03-16 · Member activity · RM 139.65
Points credited
2026-03-04 · OPLUMO Outlet 15
Outlet purchase
2026-02-20 · Member activity · RM 154.35