Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15920
VM0015920Goldmember15920@example.test · +601110015920 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
2,758
Current loyalty balance
Lifetime Spend
RM 3,448
Across 26 visits
Total Visits
26
Since 2025-04-28
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
79d
2026-07-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,758 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 9
Outlet purchase
2026-07-10 · Member activity · RM 94.50
App session
2026-06-28 · OPLUMO Outlet 9
Points credited
2026-06-16 · Member activity · RM 107.10
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 9
Outlet purchase
2026-05-23 · Member activity · RM 119.70
Points credited
2026-05-11 · OPLUMO Outlet 9
Outlet purchase
2026-04-29 · Member activity · RM 132.30