Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15896
VM0015896Silvermember15896@example.test · +601110015896 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
2,227
Current loyalty balance
Lifetime Spend
RM 2,784
Across 15 visits
Total Visits
15
Since 2025-12-22
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
39d
2026-08-31
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,227 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-31 · OPLUMO Outlet 2
Outlet purchase
2026-08-19 · Member activity · RM 114.75
App session
2026-08-07 · OPLUMO Outlet 2
Points credited
2026-07-26 · Member activity · RM 130.05
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 2
Outlet purchase
2026-07-02 · Member activity · RM 145.35
Points credited
2026-06-20 · OPLUMO Outlet 2
Outlet purchase
2026-06-08 · Member activity · RM 160.65