Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 15835
VM0015835Membermember15835@example.test · +601110015835 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
531
Current loyalty balance
Lifetime Spend
RM 665
Across 6 visits
Total Visits
6
Since 2026-04-25
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
77d
2026-07-24
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
531 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 9
Outlet purchase
2026-07-12 · Member activity · RM 69.75
App session
2026-06-30 · OPLUMO Outlet 9
Points credited
2026-06-18 · Member activity · RM 79.05
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 9
Outlet purchase
2026-05-25 · Member activity · RM 88.35
Points credited
2026-05-13 · OPLUMO Outlet 9
Outlet purchase
2026-05-01 · Member activity · RM 97.65