Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 15800
VM0015800Goldmember15800@example.test · +601110015800 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
2,513
Current loyalty balance
Lifetime Spend
RM 3,142
Across 43 visits
Total Visits
43
Since 2024-05-06
Average Order Value
RM 76
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
130d
2026-06-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,513 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 8
Outlet purchase
2026-05-20 · Member activity · RM 57.00
App session
2026-05-08 · OPLUMO Outlet 8
Points credited
2026-04-26 · Member activity · RM 64.60
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 8
Outlet purchase
2026-04-02 · Member activity · RM 72.20
Points credited
2026-03-21 · OPLUMO Outlet 8
Outlet purchase
2026-03-09 · Member activity · RM 79.80