Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 15790
VM0015790Silvermember15790@example.test · +601110015790 · Preferred outlet: OPLUMO Outlet 15
App UserFamily
Consent Status
Opted In
Points Balance
1,153
Current loyalty balance
Lifetime Spend
RM 1,442
Across 13 visits
Total Visits
13
Since 2025-12-19
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,153 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 15
Outlet purchase
2026-07-11 · Member activity · RM 101.25
App session
2026-06-29 · OPLUMO Outlet 15
Points credited
2026-06-17 · Member activity · RM 114.75
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 15
Outlet purchase
2026-05-24 · Member activity · RM 128.25
Points credited
2026-05-12 · OPLUMO Outlet 15
Outlet purchase
2026-04-30 · Member activity · RM 141.75