Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 15785
VM0015785Silvermember15785@example.test · +601110015785 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
1,723
Current loyalty balance
Lifetime Spend
RM 2,155
Across 24 visits
Total Visits
24
Since 2025-02-27
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
175d
2026-04-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,723 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 10
Outlet purchase
2026-04-05 · Member activity · RM 67.50
App session
2026-03-24 · OPLUMO Outlet 10
Points credited
2026-03-12 · Member activity · RM 76.50
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 10
Outlet purchase
2026-02-16 · Member activity · RM 85.50
Points credited
2026-02-04 · OPLUMO Outlet 10
Outlet purchase
2026-01-23 · Member activity · RM 94.50